Innovation in Language Learning

Keywords: ESP, hospitality management, communication skills, task-based instruction

This paper outlines an experiential framework for developing traditional and remote communication skills among English for Specific Purposes (ESP) learners in Hospitality Management. It shares practical insights and pedagogical experiences in developing effective oral and written communication skills of ESP learners specializing in Hospitality Management. In the rapidly evolving global tourism industry, hospitality professionals must possess strong communication skills to handle diverse guest interactions, uphold service quality standards, and resolve workplace conflicts efficiently. Addressing this need, the study details an experiential learning framework implemented over several semesters at Brusov State University, focusing on the integration of task-based and project-based learning methodologies. Students were actively engaged in real-world professional scenarios, including simulated reception desk operations, mock "Mystery Guest" evaluations, and the collaborative design of comprehensive Service Blueprints for boutique hotels. By shifting the pedagogical focus from traditional grammar-centric instruction to immersive, industry-driven problem-solving tasks, learners significantly enhanced their professional vocabulary, situational fluency, and intercultural awareness. Furthermore, incorporating authentic hospitality case studies encouraged critical thinking and teamwork, bridging the gap between academic theory and industry requirements. The paper discusses the structural design of these interactive classroom activities, evaluates the feedback mechanisms implemented during student performance assessments, and addresses the primary pedagogical challenges encountered by instructors. Ultimately, this reflection demonstrates that integrating authentic, hands-on professional experiences into the ESP curriculum not only boosts student engagement but also equips future hospitality managers with the robust communicative tools necessary to gain a competitive advantage in the contemporary hospitality market of Armenia and beyond.

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