The Future of Education

Edition 14

Accepted Abstracts

Developing a Digital Facilitation Toolkit to Improve Team Dynamics in Online Design Thinking Workshop

Shang-En Li, National Cheng Kung University, Institute of Creative Industries Design, Taiwan (Taiwan, Republic of China)

Chia-Hang Yang, National Cheng Kung University, Institute of Creative Industries Design, Taiwan (Taiwan, Republic of China)

Chung-Ching Huang, National Cheng Kung University, Cross College Elite Program, Taiwan (Taiwan, Republic of China)


Effective communication and collaboration are essential components of design thinking workshops, which are instrumental for higher education students in employing design thinking tools and methods for problem-based learning and co-creation endeavors. However, in the context of the recent pandemic, the shift to online workshops has inadvertently led to student isolation. This disconnection among participants has resulted in a notable decline in the efficacy of problem-solving and the co-creative process, primarily due to impaired communication and collaborative efforts.
This study aims to develop a digital facilitation toolkit to enhance team dynamics among participants in online design thinking workshops. The research adopted a mixed-methods approach. The first phase involved qualitative interviews to understand the interaction limitations of participants in online environments. The second phase entailed designing the facilitation toolkit based on the findings of the initial research. The third phase involved hosting workshops as a testbed to evaluate the design outcomes through observation methods and qualitative interviews. The result is a mobile-based digital facilitation toolkit, utilizing prompts and nudges to facilitate participant interaction and communication during the design thinking process. The toolkit promotes "frequent interaction," "elimination of distractions," "clear assumption of responsibilities," and "maintenance of team synchrony." These positive behaviors significantly enhanced overall team dynamics in the online environment.

Design Thinking Workshop, Team Dynamics, Distance Learning, Digital Toolkit


[1] A first implementation of a design thinking workshop during a mobile app development course project | Proceedings of the 2nd International Workshop on Software Engineering Education for Millennials. (n.d.). Retrieved March 17, 2024, from

[2] Brenner, W., Uebernickel, F., & Abrell, T. (2016). Design Thinking as Mindset, Process, and Toolbox. In W. Brenner & F. Uebernickel (Eds.), Design Thinking for Innovation: Research and Practice (pp. 3–21). Springer International Publishing.

[3] Harth, T., & Panke, S. (2019). Creating Effective Physical Learning Spaces in the Digital Age – Results of a Student-Centered Design Thinking Workshop. 284–294.

[4] Luka, I. (2014). Design Thinking in Pedagogy. The Journal of Education, Culture, and Society, 5(2), 63–74.

[5] Morrison-Smith, S., & Ruiz, J. (2020). Challenges and barriers in virtual teams: A literature review. SN Applied Sciences, 2(6), 1096.

[6] Owen, C. (2006). Design Thinking: Notes on Its Nature and Use. Design Thinking.

[7] Pusca, D., & Northwood, D. (2018). Design thinking and its application to problem solving. Global Journal of Engineering Education, 20, 48–53.

[8] Yang, S. C., & Liu, S. F. (2004). Case study of online workshop for the professional development of teachers. Computers in Human Behavior, 20(6), 733–761.

Back to the list


Reserved area

Media Partners:

Click BrownWalker Press logo for the International Academic and Industry Conference Event Calendar announcing scientific, academic and industry gatherings, online events, call for papers and journal articles
Pixel - Via Luigi Lanzi 12 - 50134 Firenze (FI) - VAT IT 05118710481
    Copyright © 2024 - All rights reserved

Privacy Policy